When something goes wrong — a customer complaint, a field failure, a recurring internal defect — automotive and manufacturing customers expect a structured, evidence-based response: immediate containment, a disciplined 8D or G8D report, root cause analysis using tools like 5-Why and Ishikawa (fishbone) diagrams, and corrective and preventive action (CAPA) that actually stops recurrence.
Many organisations have the paperwork but not the discipline — containment that isn't verified, root causes that stop at the first plausible answer, and corrective actions that are never checked for effectiveness. We coach and deliver problem solving that gets to the real cause and stays fixed.
You've received a customer complaint or PPM issue and need a credible 8D response within tight deadlines.
The same issues keep coming back and you need a proper root cause process, not repeated firefighting.
Full eight-discipline problem solving, written or coached, to a standard that satisfies demanding automotive customers.
Structured root cause workshops that get past symptoms to the actual cause.
A corrective and preventive action process that tracks actions to genuine, verified closure.
Practical, fast containment advice to protect customers while the root cause investigation runs.
Follow-up checks that corrective actions actually worked, not just that they were 'closed'.
Hands-on coaching so your engineers can run 8D and root cause analysis themselves next time.
We help you protect the customer and contain the issue while the investigation runs.
We facilitate 5-Why, Ishikawa or other structured analysis to find the real cause, not the first guess.
We define and implement corrective actions that address the root cause, not just the symptom.
We verify effectiveness and update FMEAs, control plans or procedures to prevent recurrence.
8D (Eight Disciplines) is a structured problem-solving methodology widely used in automotive and manufacturing, moving through team formation, problem description, containment, root cause identification, corrective action, implementation, prevention of recurrence and closure with recognition.
G8D (Global 8D) is Ford's specific variant of the 8D methodology with some additional requirements and formatting — if a Ford-family customer requests a report, they typically mean G8D specifically.
Requirements vary by customer, but many automotive OEMs expect containment confirmation within 24 hours and a full interim or final 8D report within a matter of days — we can help you meet tight deadlines.
Both — depending on your deadline and how much you want your own team to learn from the process, we can lead the investigation and write the report, or coach your team while they do it.
We quote a fixed price per investigation or a retainer for ongoing problem-solving support, agreed after a free scoping call.
Most of our clients need more than one of these — here's what tends to go together.
APQP, PPAP, FMEA, MSA and SPC implemented and coached until your team owns them.
Six Sigma and Lean deployment led by a Master Black Belt to cut cost, waste and variation.
Automotive quality management certification, CSRs and core tools coaching.
Internal audit programmes, VDA 6.3 process audits and second-party supplier audits.
Tell us what's happened and your deadline, and we'll get a structured response moving quickly.
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