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Training course

Root Cause & Problem Solving (8D)

Structured problem solving with 8D, 5-Why and Ishikawa: closing issues out for good and satisfying customer complaints.

Last updated: 7 October 2026

Duration

1 day

Price

Quoted after a short call, based on group size, location and tailoring.

Who it is for

Engineers, quality staff, supervisors and anyone who raises or answers 8D reports.

How it is delivered

Instructor-led on your site, live online or blended, scheduled around production and tailored to your parts and processes.

What is covered

Course content

  • The eight disciplines (D1 to D8)
  • Describing the problem with measurable facts
  • Containment versus corrective action
  • Root cause tools: 5-Why, Ishikawa (fishbone), Pareto
  • Finding both the cause and the escape point
  • Verification, prevention and closure
What you will be able to do

Outcomes

  • Write 8D reports that customers accept first time
  • Separate containment from corrective action
  • Verify that fixes work and prevent recurrence

Prerequisites: No formal prerequisites.

What you receive: a certificate of attendance and course materials.

Common questions

About this course

Can we use real complaints?

Yes. Working through one of your own open issues is usually the most valuable part of the day.

Can this course be delivered at our site?

Yes. Courses can run on your premises, live online or as a blend, scheduled around production, with examples built around your own products and processes.

How much does it cost?

We quote this course after a short call, based on group size, location and how much tailoring you need. You will have a clear price with no hidden fees before anything is agreed.

What do delegates receive at the end?

Delegates receive a certificate of attendance and the course materials, which can be used to evidence competence in audits.

Related: 8D problem solving and root cause analysis, what a good 8D report must contain.

Book or ask about this courseTell us your team size, location and preferred timing and we will come back with a clear proposal.
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